All Roads North | Booking Terms
Thank you for visiting www.allroadsnorth.com. This site is owned and operated by All Roads North LLC whose registered office is 2332 Glencoe Avenue, Venice, California, 90291, USA. (‘ARN’, ‘we’, ‘us’, ‘our’).
These are the terms and conditions that apply to your trip. Please read them carefully as they are legally binding. By making a booking with All Roads North you are deemed to have agreed to these terms and conditions.
Before a booking is taken, full details of your proposed trip will be sent to you. Once you have confirmed to us that you happy with the proposal by returning a signed booking form to us and paying the required amount, we will proceed to issue you with a booking confirmation. Please check that all names are the same as the relevant passport, that dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying us of any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue our booking confirmation (by email or post) after having received payment from you, in cleared funds, of either the required deposit or the full price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.
Brochure and website content
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our suppliers. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
Payment and Deposits
You will be notified at the time of booking of the price of your holiday. You will be required at the time of booking to pay us a deposit of between 25% and 50% of the quoted holiday price. In circumstances where our suppliers request more upfront to confirm a booking, we may ask for a larger amount to be paid in advance. Unless you are making a last-minute booking, the balance owing must be paid to us no later than 12 weeks from your departure date. If payment is not received by this date, we will consider your booking cancelled and you will be subject to our cancellation charges (see Cancellation).
All payments, unless otherwise stated, are quoted and must be paid in US dollars ($). The easiest method of payment is via bank transfer but we are also able to accept credit card payments. However, due to the fee levied on us by the card companies, a charge will be made on all credit card payments.
Changes and Cancellation by You
If, after the booking confirmation, you wish to make changes to your booking we will try our best to do this but can’t promise that it will be possible. Any request for changes must be made in writing by the person who made the booking.
Please note that many of our suppliers do not allow us to amend key reservation information, such as traveler names and dates, and impose full or partial cancellation charges. In certain cases of large group bookings, suppliers can impose penalties when the number of rooms are reduced by a certain amount. These charges will be passed on to you.
If, after you have received the booking confirmation, you wish to cancel all or part of your trip we will require your authority in writing or, in the case of a group booking, the authority in writing of the lead name to do so.
In the event of cancellation, the following cancellation charges will apply:
These are calculated based on the time between the trip departure date and the date we receive the written cancellation notice.
|More than 12 weeks||25%|
|9 to 12 weeks||60%|
|5 to 8 weeks||80%|
|4 weeks or less||100%|
Changes after commencement of travel and unused services
We will do our best to implement any changes to your arrangements you request once your travels have commenced, but we cannot guarantee this will be possible. In the event of such amendments being requested you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a trip. However where we ourselves are able to obtain a refund from hotels or other suppliers for services not used, we will pass this on to you, less any reasonable administration charges.
The Importance of Travel Insurance
If you have taken out travel insurance you may, depending on the detail of your policy, be able to recover the cancellation charges, check your policy for details. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance. Please read your policy and take it away with you.
Changes by Us
We start planning the trips we offer many months in advance. Occasionally, we have to make changes to itineraries, hotels and other details both before and after bookings have been confirmed. While we always endeavor to avoid changes and cancellations, we must reserve the right to do so.
We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to ‘force majeure’. In these terms and conditions ‘force majeure’ means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemics/pandemics or the threat thereof, adverse weather conditions, fire and all similar events outside our control.
Significant increases in fuel and other energy prices as well as fluctuations in exchange rates and other factors may necessitate an increase in trip prices before or after you book. We reserve the right to surcharge for these increased costs even after final payment. We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
Please note, the information and prices shown in our brochures and/or quotations may have changed by the time you come to book your trip. While every effort is made to ensure the accuracy of the brochures, quotations and prices at the time of printing or when they are given to you, regrettably errors and/or changes do occasionally occur. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.
Passports and Visas
Please note that in all cases it is the travelers responsibility to ensure they are able to enter the USA or any other country that is part of their itinerary. Should you not gain access or be asked to leave for any reason, then we can not be held liable for any inconvenience or financial loss and no refunds can be given.
Citizens of certain countries, including the United Kingdom, will most likely qualify for entry into the USA under the visa-waiver program. This allows eligible individuals to travel for up to 90 days in the USA without a visa. Individuals must have a valid passport and travel authorisation must be obtained under an ESTA prior to boarding the carrier. This application must be made at least 72 hours prior to travel. You can apply here.
Please don’t hesitate to contact if you require help with this.
“One way” drop off fees are sometimes charged, particularly when the car is returned within another state. These fees are always paid locally, and won’t usually be included in the price of your package. We will endeavor to highlight these charges prior to you leaving for your holiday, usually within your original quote. Local charges can be subject to change from the supplier.
A full and valid drivers licence(s) is required to be present throughout the time of your vehicle rental. We do not accept any responsibility or liability in the event that you or your party are denied a vehicle due to lack of documentation or if you are denied a vehicle due to driving penalties, endorsements or bans. Any costs incurred in this eventuality will be incurred by the customer(s).
A minimum age of 21 is required, and anyone under 25 will usually incur additional costs that will often be paid locally and not included in your quote or package.
Unless otherwise stated, all our quotes are based on a single driver. Additional drivers can be added in these cases when collecting the vehicle subject to additional charges payable locally. Multiple driver quotes are possible, but will need to be requested by the customer.
Please check your rental agreement and receipt before leaving the rental desk to ensure all local charges are understood and have been agreed to.
A valid credit card is required in the driver’s name when collecting the vehicle. This is essential to guarantee supply of the vehicle by the rental company.
A thorough check of the rental vehicle is required to ensure no unwarranted charges are made upon returning the vehicle at the end of your trip. Any defects in the rental vehicle should be highlighted to the rental company prior to using the vehicle.
The driver(s) should familiarise themselves with all aspects of the vehicle prior to driving it for the first time. Knowledge of what to do in the unlikely event of a breakdown or flat tire should also be understood. By making this booking it is agreed that you as a named driver are willing and able to change a flat tire if required.
Upon returning the car, please make sure you have all your belongings and that no unwarranted additional fees are charged. All Roads North can not be deemed liable for any fees charged locally or after the car is returned, these charges will be the responsibility of the traveling party.
Release and Limitation of Liability
All Roads North LLC., its employees, shareholders, officers, and directors (collectively, “ARN”) does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the ARN name. ARN is not responsible for any negligent or willful act or failure to act of any such person or entity, nor for any act or inaction of any other third party not under its control.
Without limitation ARN is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, or breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, or van, operator; local outfitter or guide; whether or not it uses the ARN name, which is to, or does supply any goods or services for this trip. ARN is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule; overbooking or downgrading of accommodations; insolvency default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; force majeure; war; quarantine; epidemics or the threat thereof; criminal activity; or any other cause beyond its control.
Assumption of Risk
As part of your signed booking form, you will be asked to assume the following risks:
I am aware that travel such as that I am undertaking involves hazardous activities, some in remote areas, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of ARN, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my trip. I hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of ARN or of any third parties.
The parties agree to resolve any disputes concerning this website, web page, the literature for a trip, or the trip itself, by binding arbitration pursuant to the then existent commercial rules of the American Arbitration Association in California. In any such arbitration the substantive, but not procedural law, of the State of California shall apply without any consideration or regard to the California Arbitration Act. The arbitrator and not any federal, state or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to, any claim that all or any part of this contract is void or voidable.
California Seller of Travel Registration No.: 2118688-40
Registration as a Seller of Travel does not constitute approval by the State of California. All Roads North is a participant in the California Travel Consumer Restitution Fund (Registration No.2118688). California law requires certain Sellers of Travel to have a trust account or bond. All Roads North has such a trust account.
(Last modified January 10th 2018)